Relaxed or Premium Relaxed

  • Guests receive a full refund of the total booking value for cancellations made at least 24 hours before the local check-in date and time which is specified in the booking confirmation email
  • No refund for cancellation requested within 24 hours of local check-in date and time

Reasonable or Premium Reasonable

  • Guests receive a full refund of the total booking value for cancellations made at least 5 days before the local check-in date and time which is specified in the booking confirmation email
  • No refund for cancellation requested within 5 days of local check-in date and time

Moderate

  • Guests receive a full refund of the total booking value for cancellations made at least 30 days before the local check-in date and time which is specified in the booking confirmation email
  • Guests receive a 50% refund of the total booking value for cancellations made at least 7 days before the local check-in date and time which is specified in the booking confirmation email
  • No refund for cancellation requested within 7 days of local check-in date and time

Firm

  • Guests receive a 50% refund of the total booking value for cancellations made at least 7 days before the local check-in date and time which is specified in the booking confirmation email
  • No refund for cancellation requested within 7 days of local check-in date and time

SuperFirm

  • Guests receive a 50% refund of the total booking value for cancellations made at least 14 days before the local check-in date and time which is specified in the booking confirmation email
  • No refund for cancellation requested within 14 days of local check-in date and time

SuperFirm30

  • Guests receive a 50% refund of the total booking value for cancellations made at least 30 days before the local check-in date and time which is specified in the booking confirmation email
  • No refund for cancellation requested within 30 days of local check-in date and time

SuperFirm60

  • Guests receive a 50% refund of the total booking value for cancellations made at least 60 days before the local check-in date and time which is specified in the booking confirmation email
  • No refund for cancellation requested within 60 days of local check-in date and time